This is a message I had hoped I didn’t have to write. But this is mine and my lords story that has dragged on for 2 years. Me and Sir GrimR bought a tent from a Polish merchant called Matuls in 2009.
That summer we went to Cudgel War with the tent and the cotton canvas tent that was supposed to be mildew treated and waterproofed got mildew while standing up in the sun! Most likely morning dew was the factor – but still – a tent should not get mildew while standing up. And during a brief rain it turned out that all the seams of the tent were leaking. After being blamed for packing the tent wet and some other accusations – we finally agreed to ship the tent back, pay some extra and get a linen pavilion instead.
The tent was never delivered in time for next years Cudgel war so we lost even more money since we had to book indoor sleeping. Once the tent arrived it was 3,5 meters in diameter instead of 4 meters! We couldn’t even fit our bed into the tent! Once again – the tent was picked up by a delivery service and sent back.
The next tent that arrived came in late October/early November when we already had snow. In March I had an extensive shoulder surgery so we never had a chance to put the pavilion up for testing until June. When we did that it turned out that it was delivered with the wrong spokes (they were too long), it had 1,5 meters of rope in one piece for closing when it should have a loop closing that takes a LOT more rope than 1,5 meters, it wasn’t delivered with any tent pegs (which was promised when we talked to the merchant – we were supposed to keep the old AND get new ones which he now conveniently had forgotten) and it didn’t have a peg to keep the centre piece for the spoke wheel in place – we had to find a long nail…
When this was mentioned to the merchant he just said: it is a bit late contacting me now and I never promised you any new tent pegs – you got to keep the old ones and it’s not really a problem with too long spokes – it would be worse if they were to short. We ordered a COMPLETE tent – not a puzzle we have to put together ourselves.
Now I have just returned from Cudgel War where it turns out that the new linen tent also leaks from every spot where the spokes meet the canvas so all out stuff has to be gathered to the middle of the pavilion, some sections of the tent go much darker which shows that they are not properly treated against water.
Our tent is unfortunately not the only one that has had issues. At least 3 other tents that have been delivered to people here in Aarnimetsä (Finland) have been lacking in quality. Some severely. The most disturbing thing is however how the merchant Matuls is not willing to deal with any kind of reclamations. He blames the customers, has bad excuses and just does everything to NOT have to help his clients get what they ordered. Customer service is simply not in his vocabulary. And since I speak Polish it can’t even be blamed on language issues.
So please take warning and do not buy from this merchant! If you are unlucky and your goods are faulty you will spend an eternity trying to make him set things right.
And please do cross post to any other lists and spread it to other societies as well! I really do not wish upon anyone else what we have gone through!
PS. One of his tents that was in use for the second time got so heavy during a rain fall that the center pole broke though the canvas. In the tent there was a little baby sleeping!